I had my first procedure for permanent eyeliner yesterday. Suzanne and other staff members were very thorough in explaining what would happen. During the procedure Suzanne always told me exactly what she was doing. Everything went as I was told, there was no pain and we wrapped up early! I feel very comfortable and cared for at the Metropolitan. Everyone is very professional and caring, and I love the cozy heated beds. I have already referred the Metropolitan to many friends.